Customer Support

Instrument Manager Daylight-Saving Time Guidance for IM Versions 8.07 and Higher

Daylight-savings time begins Sunday, March 10, 2024 at 2 a.m. and ends Sunday, November 3 at 2 a.m.

Instrument ManagerTM can support both automatic and manual adjustment of the system clock to account for daylight savings. Both approaches will have same effect on any timestamps applied to specimens moving through Instrument...

Changes to Data Innovations Microsoft Security Patch Testing Policy

December 11, 2023 Effective January 2024, Data Innovations (“DI”) will no longer post the Microsoft® Operating System (“OS”) patch updates to the My DI Community or the Customer Web Portal. Instead, we will immediately post and inform our business partners and customers about any discovered or reported known issues identified with...

Instrument Manager™ versions 8.16.20 and older will reach End of Maintenance (EoM) and End of Sale (EoS) on February 1, 2024.

October 23, 2023 Data Innovations® (DI) is providing advanced notice of product changes for Instrument Manager (IM).IM versions 8.16.20 and older will reach End of Maintenance (EoM) and End of Sale (EoS) on February 1, 2024.

What does this mean for you?

End of Maintenance End of Maintenance means Data Innovations will no longer provide maintenance releases,...